Legal
2026-2027
TERMS &CONDITIONS
1 July 2026 – 30 June 2027
GENERAL TERMS
1.1. The applicable rate period runs from 1 July 2026 to 30 June 2027 of the following calendar year. Any annual rate
adjustments, where applicable, shall come into effect from 1 December each year.
1.2. All pricing is based on the following collection and drop-off points unless otherwise specified in the route description:
1.2.1. Cape Town Region – Services are calculated based on collection and return to Waterfront Hotel and surrounding
areas.
1.2.1.1. Additional fees may apply for collections or drop-offs outside the designated areas.
1.2.1.2. These fees account for the unoccupied leg (empty leg) from the Cape Town Foreshore to the pickup location and
are determined according to applicable Point-to-Point Rates.
1.3. Quoted rates exclude entrance fees, as well as meals and refreshments for guests.
1.4. Quoted rates exclude accommodation for guests, drivers, and tour guides where such accommodation is required.
1.5. Any additional costs incurred during service delivery shall be charged to the client’s account.
1.6. Rates are subject to adjustment in response to unforeseen variables such as increases in fuel prices, government
levies, or based on the finalized itinerary.
1.7. All quotations and payments are processed in South African Rand (ZAR).
SERVICE INCLUSIONS
2.1. All transfer services are conducted by professional chauffeurs and do not include a tour guide unless specifically requested. Requests for a tour guide will result in additional charges.
2.2. A surcharge applies for the inclusion of a guide during airport transfers.
2.3. For services involving an English-speaking guide, please refer to the Optional Extras Guide.
2.4. For language-specific guides, please refer to the Optional Extras Guide.
2.5. All scheduled tours include a certified English-speaking tour guide. Language-specific guides are available at an additional cost and subject to availability at the time of booking.
2.5.1. Standard waiting time at domestic arrivals is 60 minutes.
2.5.2. Standard waiting time at international arrivals is 90 minutes.
2.6. If guests fail to make contact with the driver or emergency line due to delayed flights or misplaced luggage, an hourly surcharge will apply based on the rate applicable to the assigned vehicle.
2.7. Dinner Transfer Services
All dinner transfer services include a professional chauffeur who will remain on standby for the duration of the guests’ dinner. The applicable rate for dinner transfers is based on the 4-hour “Chauffeur Service” rate corresponding to the category of vehicle utilized.
2.8. Emergency Contact Numbers
In the event of an emergency, the following regional contact numbers are available:
Cape Town: +27 (0)661 568 321
Cape Town Desk: +27 300 1439
2.9. Disclaimer of Liability for Delays or Failures
The company does not guarantee the commencement or completion of any journey at a specific time and shall not be held liable for any total or partial failure to fulfill the service due to mechanical failure, defects, delays, strikes, accidents, force majeure events (including acts of God), fire, lockouts, or any other unforeseen occurrences. Furthermore, the company shall not be responsible for any damages, losses, or expenses arising from such delays or failures, including late departures,
extended transit times, or late arrivals/returns.
2.10. Compensation Authorization
No compensation of any kind shall be paid to guests without prior written authorization from the Operations Manager.
2.11. Deviation from Itinerary
Any deviations from the confirmed itinerary must be pre-approved in writing by the Operations Manager before the journey may proceed.
3. VEHICLES
3.1. Passenger Responsibility
All passengers are required to wear safety belts where installed. Personal belongings should not be left visible inside the vehicle, and guests are encouraged to remove all items upon conclusion of the service. The company accepts no liability for lost, stolen, or damaged personal property.
3.2. Tour Vehicle Compliance
Service costs are quoted per vehicle, per service. In compliance with applicable legislation, any touring conducted in a vehicle with more than seven (7) seats (excluding the single axle Toyota Quantum) must be accompanied by a qualified tourist guide in addition to the driver.
3.3. Vehicle Substitution
Should the designated vehicle be unavailable, the company reserves the right to subcontract a comparable vehicle from an alternative operator to fulfill the service.
3.4. Prohibited Items and Conduct
Smoking and the consumption of alcohol are strictly prohibited inside all vehicles. In addition, dairy products are not permitted on board.
3.5. Refreshments
No beverages, apart from bottled water, are included in the service. Additional refreshments may be provided upon request and will be billed separately.
3.6. Vehicle Etiquette
Passengers are prohibited from placing their feet on seats or dashboards at any time.
3.7. Liability for Damages
Clients shall be held financially responsible for any damage to the vehicle or its fixtures resulting from the negligence or misconduct of any passenger.
3.8. Personal Belongings
All luggage and personal items are transported entirely at the owner’s risk. The company assumes no responsibility for any loss or damage incurred.
3.9. Travel Restrictions
Vehicles are not authorized to operate on gravel roads unless prior written approval has been granted by Management to the assigned driver.
3.10. Authorized Distance
Vehicles may only travel the distances and routes specified in the official itinerary. No additional kilometres may be covered unless expressly authorized in writing by Management.
Standard Fleet Recommendations
4. DRIVER CONDUCT & RESPONSIBILITIES
4.1. Drivers are entrusted with the responsibility of ensuring passenger safety and are therefore not permitted to perform porter duties, including carrying or loading luggage.
4.2. Driver mobile phones are intended strictly for personal or emergency use. Drivers are prohibited from using mobile phones while operating the vehicle.
4.3. Only the designated driver is permitted to operate onboard equipment, such as entertainment systems, air conditioning controls, and radios.
4.4. Drivers alone may operate vehicle mechanisms, including but not limited to luggage compartments, mechanical parts, or any vehicle doors.
4.5. Drivers are assigned to ensure the safety and comfort of all guests and are not to be utilized as personal chauffeurs or tour guides for individuals or groups.
5. LUGGAGE TRANSFERS & TRAILER USAGE
5.1. LZ Travel maintains a premium brand image and therefore discourages the use of luggage trailers, as they are not aligned with the company’s standards of presentation.
5.2. Under no circumstances will LZ Travel operate tours where luggage is stored in the main passenger compartment or transported via trailer during the journey.
5.3. As an alternative, clients may book a dedicated luggage vehicle to accompany the main passenger vehicle.
5.4. Luggage vehicles are charged at the prevailing rate for a Hyundai Staria, based on the applicable service category.
5.5. Luggage vehicles must travel in convoy with the passenger vehicle, except where otherwise stipulated under Section
5.2.
5.6. If a separate luggage transfer is required beyond the scope of Section 5.3, LZ Travel can assist in identifying a reliable third-party provider. However, all bookings and arrangements must be handled directly by the client with the supplier.
5.7. Should the use of a trailer be absolutely necessary, this must be specifically requested in advance, is subject to availability, and may result in additional charges.
5.8. LZ Travel accepts no liability for any loss, theft, or damage to luggage or personal belongings during transport.
6. EXTRAS
6.1. Porterage Service
A fee of R40 per person, per movement will be charged for porter services upon request by the agent. This fee will be billed back to the client accordingly.
6.2. After-Hours Transfer Surcharges
Additional charges apply for transfers scheduled outside of standard operating hours. These surcharges are determined based on the distance of the transfer:
Transfers under 80 km
Transfers over 80 km
Note: Specific surcharge values will be provided upon request or as outlined in the rate schedule.
6.3. Regional Transfers with Overnight Requirements
Where a chauffeur or tour guide is required to overnight away from their operational base, a regional overnight surcharge will apply. This includes, but is not limited to, the following scenarios:
CANCELLATION POLICY
All cancellations must be submitted in writing. LZ Travel reserves the right to recover any financial losses, penalties, or administrative costs incurred as a result of cancellations.
7.1. Day Tours, Transfers, and Chauffeur Services
Cancellation fees will be charged as a percentage of the total service cost, based on the time of cancellation relative to the scheduled service:
7.2. Vehicle Disposals (Hourly Charter Services)
The following cancellation fees apply to vehicle disposal (charter) services:
7.3. Entrances and Meals
In instances where entrance fees or meals have been pre-paid, LZ Travel will not issue refunds for any cancellations,regardless of the reason for cancellation.
7.4. Outsourced Services
Where third-party vehicles or services are arranged at the request of the client, the cancellation policy of the specific external supplier shall apply. Any applicable fees or penalties will be passed on to the client accordingly.
18. Contact
Questions about these Terms may be sent to desk@lztravel.co.za or directed to LZ Travel at 19 Louis Gradner Street, Foreshore, Cape Town, 8000, South Africa.