Legal

Privacy Policy

Effective date 1 October 2026.

This Privacy Policy explains how LZ Travel collects, uses, stores and shares personal information when you use our website, submit an enquiry, join a waitlist, request a quote or arrange travel services with us.


LZ Travel is the responsible party for the personal information described in this Policy. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and other applicable South African law.

1. Who we are

  • Responsible party: LZ Travel (Pty) Ltd, trading as LZ Travel

  • Physical address: 19 Louis Gradner Street, Foreshore, Cape Town, 8000, South Africa

  • Email: desk@lztravel.co.za

  • Telephone: +27 (0) 21 300 1439

  • Privacy contact: The Information Officer, reachable through desk@lztravel.co.za

2. Personal information we collect

  • Identity and contact information, such as your name, email address and telephone or WhatsApp number.

  • Travel and service information, such as travel dates, destinations, number of travellers, chosen experience, pick-up and drop-off details, luggage requirements, accessibility needs and special requests.

  • Corporate enquiry information, such as company name, job-related contact details, event information and service requirements.

  • Booking and transaction information, such as quotations, confirmations, invoices, payment status and correspondence. Payment-card information should be processed by the appointed payment provider and not stored by LZ Travel unless expressly disclosed.

  • Marketing preferences, including whether you asked to receive updates or joined the EV waitlist.

  • Website and technical information, such as device, browser, IP address, pages viewed, referral source and cookie or analytics identifiers where enabled.

  • Communications and feedback, including emails, form submissions, reviews, complaints and customer-service records.

3. How we collect information

We may collect personal information directly from you through website forms, email, telephone, WhatsApp, booking communications, surveys or service delivery. We may also receive information from a hotel, tour operator, travel advisor, event organiser, employer or other person arranging travel on your behalf. Technical information may be collected through cookies, analytics tools and embedded third-party content.

4. Why we use personal information

Responding to enquiries: We review your request, contact you and prepare a quotation or itinerary.


Providing travel services: We coordinate vehicles, drivers, routes, suppliers, guest requirements and service communications.


Managing the relationship: We manage confirmations, invoices, service updates, support, complaints and record keeping.


Safety and legal obligations: We meet applicable safety, insurance, financial, tax, regulatory and lawful reporting requirements.


Improving the website and services: We assess website use, test functionality and improve customer journeys.


Marketing: We send updates only where permitted by law and your communication preference. You may opt out at any time.


We process personal information only where there is a lawful basis, including your consent, steps required before entering into a contract, performance of a contract, compliance with a legal obligation or a legitimate interest that does not unjustifiably override your privacy rights.

5. Special personal information and children

Please do not provide health, disability, dietary or other sensitive information unless it is relevant to safely delivering the requested service. Where such information is necessary, we will limit its use to the stated purpose and protect it appropriately. Our website is not directed at children. Information about a child must be supplied by, or with the authority of, a parent, guardian or other competent person where required by law.

6. When we share information

We may share only the information reasonably required with:


  • LZ Travel employees, authorised representatives, drivers and operational personnel.

  • Hotels, attractions, guides, activity providers, vehicle suppliers and other travel partners needed to deliver the requested service.

  • Website, hosting, email, form, analytics, marketing, cloud-storage and information-technology providers acting for us.

  • Payment, accounting, insurance and professional-service providers where relevant.

  • Regulators, law-enforcement authorities, courts or other parties where disclosure is required or permitted by law.


Service providers that process personal information for us must use it only for the authorised purpose and apply appropriate confidentiality and security measures.

7. Cross-border processing

Some technology or travel-service providers may process information outside South Africa. Where personal information is transferred across borders, we will use a lawful transfer mechanism and take reasonable steps to ensure that the recipient is subject to an adequate level of protection or binding obligations consistent with POPIA.

8. Cookies, embedded content and analytics

The website may use essential cookies and, where enabled, analytics or marketing technologies. It may also display embedded content or links from services such as Tripadvisor, social-media platforms, video providers or MailBlaze. Those third parties may collect information under their own privacy policies. Where consent is legally required for non-essential cookies, they should remain disabled until you make a choice through the website’s cookie controls.

9. Direct marketing

We will send electronic marketing only where permitted by POPIA and applicable law. A request for a quotation, booking or service communication does not automatically constitute consent to unrelated marketing. You may opt out using the unsubscribe method in the communication or by contacting us at desk@lztravel.co.za. Service communications required for an active enquiry or booking may continue.

10. Security and data breaches

We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, interference, alteration, destruction or disclosure. No electronic system is completely secure. If a security compromise creates a legal notification obligation, we will notify the Information Regulator and affected individuals as required by law.

11. Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected, an active enquiry or booking, legal and financial record keeping, dispute management or another lawful purpose. When retention is no longer authorised, we will delete, destroy or de-identify the information in a reasonably secure manner.

12. Your rights

Subject to POPIA and other applicable law, you may request confirmation that we hold your personal information, access to it, correction or deletion of inaccurate or unlawfully held information, or object to certain processing. You may also withdraw consent where processing depends on consent. We may need to verify your identity before acting on a request.


Send a request to desk@lztravel.co.za with “Privacy Request” in the subject line. If you believe your personal information has been handled unlawfully, you may also complain to the Information Regulator South Africa at POPIAComplaints@inforegulator.org.za, call 010 023 5200 or visit inforegulator.org.za.

13. Changes to this Policy

We may update this Policy when our services, systems or legal obligations change. The latest version will be published on the website with its effective date.

14. Contact

For privacy questions or requests, contact the Information Officer through desk@lztravel.co.za or write to LZ Travel at 19 Louis Gradner Street, Foreshore, Cape Town, 8000, South Africa.